Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annumHours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis).1 in 5 Saturdays, 8am 12pm.About the RoleAn exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients.You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences.Key ResponsibilitiesHandle incoming customer calls and emails to log and manage work orders.Diagnose and allocate faults to the appropriate engineer or contract manager.Meet service level agreements (SLAs) by responding promptly to reactive jobs.Maintain accurate technical records to support first-time fixes.Provide regular updates to customers and document all communications.Coordinate with engineers to optimize scheduling and job completion.Close jobs accurately for invoicing and raise new work orders as required.Work collaboratively with cross-functional teams to provide technical support.Log compliments, complaints, and concerns for timely resolution.Adhere to rota shift patterns (7am 6pm, core hours 8:30am 5pm) with occasional Saturdays.ExperienceStrong customer service ..... full job details .....