OverviewWorking with Treasure Seekers

- https://www.youtube.com/watch?v=Wh_eLpsU4o0

The ideal person for this role will have a passion to see people develop skills and change their lives for the better. You will need strong people skills, and be able to show patience and understanding whilst maintaining good professional boundaries. You’ll be part of a team, so good communication is key. You’ll also need to be self-motivated and confident working independently. Having a flexible and adaptable attitude is crucial, because the needs of those we work with can change quickly. A good level of emotional resilience is definitely an asset, and a non-judgemental approach to mental health, recovery, and relapse. In all of our roles, either an Enhanced or basic DBS check and two references will be required before you can start working for us. That’s just part of making sure everyone stays safe.

You’ll thrive at Treasure Seekers if you:

Really like people

Care about building real community

Feel like our vision and values resonate with you

Work in a person-centred way

Are passionate about both individual and system-level change

Understand that all behaviour happens for a reason

Can deliver service of the highest level to all kinds of people

Work well as part of a team

Can stay calm and not take things personally when someone’s having a tough day

Don’t mind things getting messy sometimes

What you’ll get from Treasure Seekers:

A team that actually cares about people’s lives improving

Leaders who are hands-on and grounded in the day-to-day as much as possible

A culture where feedback is welcomed. We listen, reflect, and act where appropriate

A creative, forward-thinking approach. We are always evolving to meet people’s real needs

Loads of opportunities to learn and grow

Flexible hours (within business needs)

Supportive team culture that embraces neurodivergence and mental health

Clear policies and procedures to keep everyone safe and treated fairly

Casual dress code

Clear accountability – we work to high standards, with oversight and contracts from the NHS and local council

Support you’ll get with us:

Access to our HR and Health and Safety platform

Regular line management support

24/7 access to The Wellbeing Line – free, confidential mental health and wellbeing support from qualified professionals, available to everyone, plus consultations for anyone managing others

An open-door culture. You’re encouraged to speak up and supported when you do

Reflection and debriefs after challenging situations

Flexibility and understanding when life happens or things get tough

Clear boundaries and escalation routes so you''re not carrying things on your own

Adult Support at The Cavern and Emergency DepartmentThe Adult Support team

provides calm, compassionate, non-clinical support to adults (18+) experiencing emotional distress, loneliness or anxiety. Operating from both The Cavern and the Hospital Emergency Department, the team offers early intervention at times and in places where statutory services are limited. This is between 6pm and 10pm at The Cavern and 6-11pm at the Emergency Department. At The Cavern, support workers create a safe and welcoming space through listening, informal activities like board games and crafts, and gentle encouragement; helping people feel less isolated and more connected. In the Emergency Department, staff provide reassurance and practical help to individuals in acute emotional distress, working in partnership with clinical teams to ensure a trauma-informed, person-centred approach. Funded by the Gloucestershire Integrated Care Board, this service is built on strong collaboration with NHS mental health services. Whether in the café or the clinical setting, our team helps people feel seen, supported, and able to take the next step toward better mental health.

Role DetailsTitle of Role

- Adult Support Deputy Lead

Purpose of Role

- To enable people to become the best version of themselves by assisting the Adult Support Lead in coordinating high-quality support for individuals experiencing distress. This role balances frontline support with operational oversight.

Main Activities/Tasks

To work closely with the Adult Support Lead to ensure the smooth running of the service day-to-day

To have an oversight of the public communications of the department, including newsletter updates, social media posts, internal communications, etc.

To provide ongoing support and training to the team

To complete reviews with staff when applicable

To support and engage with those attending the mental health drop in

To manage the environment, including dealing with any challenging behaviour

To assist with maintaining a clean and tidy environment

To encourage, challenge and enthuse your fellow team members

To have a basic understanding of mental health

To promote a strong safeguarding culture by ensuring all staff understand and actively apply safeguarding processes

To attend training and regular professional development

To work with the Senior Leadership team

To work within the policies and procedures of Kingfisher Treasure Seekers

To promote Kingfisher Treasure Seekers and its work

Any other duties as required

Hours17 hours per week.

LocationTreasure Seekers Building, 52 Westgate Street, Gloucester, GL1 2NF

Main Point of ContactAdult Support Lead

Job Types: Part-time, Permanent

Pay: £13.00 per hour

Expected hours: No less than 17 per week

Benefits

Company events

Company pension

Discounted or free food

Employee discount

Flexitime

Sick pay

Store discount

Application question(s)

Why are you applying for this role?

What is your understanding of mental health struggles in adults?

What is your understanding of behaviours that challenge?

Work Location: In person

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