Customer Service Advisor Function: Operations and ServiceLocation: Bradford, BD4Reports to: Customer Care ManagerCore Hours: 8.15 am to 5.00 pm (Lunch: 45 minutes) - Monday to Friday 08:00am 12:00pm Saturdays (paid at time and half). Duration: Long term TempSalary: £12.21 an hour Monday to Friday and £73.26 for the day on Saturdays, 4 hours.Weekly pay 40 hours: £488.40 week 1 (not including Sat) and £561.66 week 2 (including sat).Annual OTE: £25,396 - £30,000 Per AnnumStart Date: ASAPTo act as the primary contact with the Customer network in respect of call outs to appliances. To provide dedicated after sales service to all Customers and advice on all areas of products and service.Responsibilities•Prioritise and allocate service calls for all field service engineers / appointed agents, and co-ordinate the tasks and workload of same efficiently using the Service Diary System, and work in constant liaison with the Service Management Team as necessary.•Proactively manage the Diary system to organise effective Saturday cover using engineers and/or appointed Agents in accordance with business requirements and fulfilment of the contractual Saturday rota system.•Up sell plans for in warranty and out of warranty packages.•Promote the services we provide.•Liaise with the Service Management Team and Lead Engineers to assist and provide adequate cover in respect of general service calls, as well as any special circumstances which may arise eg, site visits, problematic appliances ..... full job details .....