Are you an experienced customer service leader with a passion for delivering exceptional customer service? We are thrilled to announce an exciting opportunity for a Repairs Contact Centre Team Leader with our public sector client based in Newham, East London! If you''re ready to take on a dynamic role where you can make a real impact, we want to hear from you!About the Role:As the Team Leader, you will play a crucial role in guiding a dedicated team of customer service advisors. Your mission? To ensure our frontline services are top-notch and that we uphold our "first-time right" ethos. Here''s what you can expect:Lead with Purpose: Manage and motivate a team of customer service advisors to deliver the best in class service.Operational Excellence: Collaborate with the Customer Services Business Unit Lead to ensure seamless service delivery during operational hours.Customer Focus: Handle customer complaints efficiently with a proactive, ''right first time'' approach.Develop Talent: Oversee staff performance management, training, and development to cultivate a high-performing team.Safety First: Ensure compliance with Health and Safety regulations and Council policies.What We''re Looking For:To thrive in this role, you should have:Proven experience in managing staff and delivering high-quality services.Strong communication skills with the ability to engage a diverse audience.A proactive approach to problem-solving and risk management.A solid understanding of customer-focused ..... full job details .....