Resident Liaison Officer

Location: Carshalton Road, Sutton, SM1 4LE
Start Date: ASAP
Contract Duration: 9+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay rate: £ 21.00 per hour
Job Ref: OR11926
 

• Responsibilities
• Act as the primary point of contact between residents and the housing partnership, ensuring effective communication and resolution of queries.
• Coordinate and facilitate meetings with residents to discuss housing issues, updates, and community initiatives.
• Manage and respond to resident complaints and concerns in a timely and professional manner.
• Work collaboratively with internal teams to ensure resident needs are met and services are delivered efficiently.
• Maintain accurate records of resident interactions and feedback to inform service improvements.
• Person Specification
• Excellent communication and interpersonal skills, with the ability to build strong relationships with residents and stakeholders.
• Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
• Organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Experience in a customer-facing role, ideally within the housing or public sector.
• Proficiency in using Microsoft Office Suite and other relevant software applications.

 
 
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