Job Title: Customer Care AgentLocation: Hybrid / Chandlers Ford (2 days onsite)Salary: £26,208Hours: Monday - Friday (shift pattern: 08:00 - 17:00 or 09:00 - 18:00)Established in 2003, Utilita is the UK''s first - and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.At Utilita we aim to provide our customers with a first-class service. Using our system and working closely with internal departments you will investigate and resolve any queries. To ensure you received all the necessary training and support this role will require you to be on site full time in our Chandlers Ford head office for a minimum of 6 weeks. After this time there is the opportunity to work on a hybrid basis.To be successful in this role, the candidate would need to be available to start from the 1st September 2025.What does this role involve?As a Customer Care Agent, you will communicate with our customers through the telephone, where you will investigate their queries, helping to find the best solution. Day to day, you will;manage customer accounts by updating and maintaining customer information by entering relevant / required information into the systems; liaise with other departments to resolve customer queries; investigate, record and resolve customer inquiries or complaints ..... full job details .....