Cirencester College is a specialist sixth form college located in a rural setting on the outskirts of Cirencester, Gloucestershire. It is one of only three designated specialist Sixth Form Colleges in the South West and is among the top-ranking Sixth Form Colleges in the country.

Upon completing the apprenticeship, you will achieve a Level 3 Digital Support Technician Apprenticeship, which can lead to full-time employment.

You will work with the helpdesk team on a rota during the week and will learn to:

Provide 1st line IT Helpdesk support to staff, parents, and students via phone, email, or in person at our IT Helpdesk hub

On days when you''re not on the front desk, your responsibilities will include:

Working on open support tickets

Assisting with regular IT audits, including access control, hardware, and software

Monitoring security dashboards and helping to resolve issues

Installing or maintaining IT software and hardware around the college campus

Assisting 2nd line support with troubleshooting more complex issues

Collaborating with team members on delivering projects and service improvements

Attending workshops (both Teams and in person) with the College, as needed. Most training will take place at work, with occasional attendance at workshops.

The working hours are Monday to Friday, 8:30 am to 4:30 pm (4:00 pm on Fridays), including a half-hour lunch break.

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