Business Support – South and Central Services

Reports to: South and Central Performance Director
Location: Ashford
Hours: Full-time
Salary: £32k pa

Benefits:

28 days holiday inclusive of bank holidays

Flexible Additional Holiday Purchase Scheme

Full induction programme to Care Certificate Standards

Dedicated learning & development programmes.

We offer Apprenticeships to those with less experience looking to join the Care Sector

We provide FREE training to achieve qualification in Social Care.

Access to a wide range of free online courses for all staff on a variety of topics

DBS check paid by Caretech prior to starting with us.

Refer a Friend Reward Scheme – earn up to £250 per referral!

Stakeholder Pension

Free Employee Assistance Programme

Annual Employee Awards Evening

Employee recognition schemes

Carer progression within the company.

CareTech Foundation – Opportunity to apply for family and friend’s grants

Key Responsibilities:

Administrative Support

Maintain accurate and up-to-date service user and staff records (digital and paper-based).
Handle incoming calls and correspondence; respond or direct as appropriate.
Manage office supplies, scheduling, and filing systems.
Prepare and distribute reports, documents, and communications.
Minute-taking in operational meetings
Generate reports and metrics for management decision-making.

HR & Recruitment Support

Monitor staff compliance with mandatory training and DBS checks.
Consolidate the sickness report
Run Itrent reports to share information with Finance and LMs
Minute taking in investigations

Finance & Payroll Assistance

Assist in maintaining petty cash and ordering for services
Consolidate agency reports for services to issue to Finance

Compliance & Quality Assurance

Support services and LM’s with action plans, minutes, and ensure policies and procedures are up to date.
Support services with logging and tracking incidents, complaints, and feedback, ensuring timely resolution.

Person Specification:

Essential

Previous experience in an admin or business support role

Strong IT skills (Microsoft Office, Excel, Outlook)

Excellent written and verbal communication

High level of accuracy and attention to detail

Desirable

Experience in a care setting

Understanding of CQC standards

NVQ Level 2/3 in Business Administration or Health & Social Care

Knowledge of GDPR and confidentiality in health & social care

Ability to prioritise workload and work independently

Personal Attributes:

Proactive and self-motivated
Confidential and trustworthy
Flexible and adaptable to change
Empathetic and aligned with the values of the care sector

The Organisation:    

CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence.  

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage. 

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010.

STRICTLY NO AGENCIES