About Ticketmaster:Ticketmaster, part of Live Nation Entertainment, runs an apprenticeship programme which aims to offer an alternative route for people into employment.About the role:We are currently recruiting for an ICT Apprentice for a 17 monthplacement that will spend their time throughout the apprenticeship based in London, but with the opportunity to travel to other UK based venues or offices. The apprenticeship offers on the job training and onsite assessment by an approved apprenticeship training provider, earning a nationally recognised qualification (EDI Level 3) at the end of the apprenticeship.You will potentially have the exciting opportunity to work onsite at our festivals during the summer months and therefore would be required to work some weekends.Responsibilities:Present a professional contact point to receive and prioritise requests for assistance from internal and external customers, ensuring they are dealt with in a pleasant and efficient mannerLog all calls, escalating if necessary, and keeping customer informed of updatesWork closely with other support teams so that requests can be routed appropriately when the Service Desk is unable to find a resolutionCarry out daily tasks according to the agreed procedure and according to the shift rotaCarry out hardware builds and installations as required by more senior team membersComplete individual learning records as required by the apprenticeship provider on time, and to a good standardDesirable skills:A ..... full job details .....