Director of Rooms
Job Title: Director of Rooms - Luxury Hotel Rooms Division LeadershipWe are recruiting a talented Director of Rooms to oversee all Rooms Division operations within a luxury hotel environment. This senior leadership role covers Front Office, Housekeeping, Concierge, and Butler Services, ensuring exceptional guest experiences, strong team performance, and smooth day-to-day operations.Benefits:Competitive executive-level salaryPerformance-based annual bonusPension contributionsKey Responsibilities:Lead and manage Rooms Division teams, ensuring high standards of service across all guest-facing areas.Oversee daily operations for Front Office, Housekeeping, Concierge, and Butler Services.Drive guest satisfaction by proactively addressing service issues and implementing improvement plans.Monitor performance KPIs, occupancy trends, and service metrics to maximise departmental efficiency.Ensure compliance with hotel brand standards, SOPs, safety procedures, and financial controls.Work closely with Engineering, Concierge, and senior leaders to ensure seamless hotel operations.Recruit, coach, train, and develop team members, fostering a culture of motivation and continuous improvement.Support budget management, cost control, and annual quality audits.Key Requirements:4+ years'' management experience in hotel guest services, Front Office, Housekeeping, or Rooms Division OR Hospitality/Hotel Management degree + 2 years'' experience.Strong background in luxury or high-volume, luxury hotel ..... full job details .....
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