Home Office DDaT - Junior Service Desk Analyst Job Description Junior Service Desk Analyst Location: Sheffield - Vulcan House Steel Hybrid - 60 - 40 - 3 days in the office Hourly rate: 13.85 (Shift enhancement of around 8% TBC based on rota, hourly example based on 8% - 14.81) Working Days/Hours: 8 hours per day between the hours of 7am and 7pm. Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Junior Service Desk Analyst.The IT Service Desk is a 24/7 service, including public holidays. Whilst individual circumstances will be taken into account, there will be a commitment to working at a weekend on a rota basis. We expect this to be an average of 1 weekend every 8-10 weeks .An appropriate allowance will be paid according to the extent of your commitment as detailed above.List the duties/ responsibilities:You will be responsible for delivering high quality, customer focused 1st line support to users across the Home Office estate and will play a key role in the provision of IT service support at the Home Office, contributing to the delivery of high quality consistent incident, problem and request fulfilment management processes across the estate. First point of contact for Home Office users supporting incident and problem resolution activities, engaging with other DDaT teams and / or suppliers as requiredProviding high quality first-line support for all user support queries, requests and incidents, in line with incident and ..... full job details .....