Emergency Breakdown Customer Service Advisor - £13.00 per hour - Derbyshire, DE55 7RH- On-SiteDo you have control room experience and want a role where you can stay calm, take charge, and support people in urgent situations?At Richford Motor Services, you will join our 24-hour Breakdown Recovery Centre as an Emergency Breakdown Customer Service Advisor, with full training and support from day oneThe roleThis is not a typical call centre role. Every call is different, and you are the one leading it.You will be the first person someone speaks to when they are stuck at the roadside. You will quickly understand what has happened, keep them calm, and make sure the right help is on the way without delay.Your 4 on, 4 off shift pattern means you can properly plan your life, with built-in time off every week rather than waiting for weekends or annual leave.Key Responsibilities Take incoming calls and take control of breakdown situations from the startKeep customers calm and focused by giving clear, simple guidanceAsk the right questions to get to the issue quicklyMake decisions on the best response so support is sent fastUpdate systems in real time so nothing is missedWork with recovery partners to get customers back on the road About our companyAt Richford Motor Services, you are given clear processes, proper training, and the backing of a supportive team. You are trusted to make decisions and grow your confidence in a fast-moving environment.The Benefits 4 on, 4 off shift pattern, ..... full job details .....