Job Title: Tenancy OfficerLocation: Hounslow, TW3 3EB- Hybrid working (3 days in office per week)Hourly rate 21.23 PAYE / 28.12 Umbrella per hourContract Length: 6-month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 36 hoursASAP Start The right candidate:You are a front line professional delivering a first class, modern and flexible core tenancy and housing management service in the Borough. You are the first and main point of contact with tenants, identify problems early to nip emerging issues in the bud and prevent escalation whenever possible. You adopt a preventative approach and are solution focused to ensure that the needs of tenants are effectively met.You will need to have good knowledge of managing tenancies ins a social housing setting, completing and providing advice around successions, mutual exchanges, Anti-Social Behaviour and complex tenancy matters.You are highly motivated to interact with tenants to get to know them as well as the estates and the communities they live in. You identify and manage risks and challenging behaviour. You build up trusting relationships with tenants and professionals to work collaboratively to achieve positive outcomes for tenants while supporting the shared goals of the council. You are proactive in reviewing and evaluating your own performance and acting on your own initiative to improve and develop.You are a high performing individual who works collaboratively with others to achieve targets and ..... full job details .....