The Grand Hotel Leicester

by the Unlimited Collection

is

seeking

a

charming

and engaging

Night

Manager

with a passion for service excellence

.You will report to the

Front Office Manager

, supporting/working towards

providing our guests with memorable experiences

of the city.A

Night Manager

will

be responsible for

:Ensures the Front Office team offers a warm welcome,

accurate

information, and guest comfort and safety.

Oversees adherence to company procedures (check-in, check-out,

cash

and key handling).

Manages team communication and fosters a collaborative environment.

Supports the Assistant Front Office Manager with recruitment, performance management, talent development, and absence management.

Handles guest queries and complaints, involving senior management when necessary.

Manages bookings, room allocations, group reservations, and special requests.

Initiates and

maintains

effective communication within the department and with other departments.

Ensures compliance with safety and security procedures, financial tasks, and

assists

with revenue management.

To be successful in the role of

Night Manager

, we

require

:Excellent guest engagement skills

Cash and Key handling experience

Knowledge of relevant legislation: health and safety, employment

Ability to act on own initiative and think ahead in to exceed expectations

Creativity and confidence to find solutions to everyday challenges

E

xperienced working in a four-star hotel as a supervisor

Working with us provides the following benefits to you:Genuine career opportunities within our business

Valuable on the job training, along with access to our digital online learning platform and

numerous

other learning and development opportunities

About UsThe Unlimited Collection

is a brand of The Ascott Limited.At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.A trusted hospitality company, Ascotts presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences,

coliving

properties,

hotels

and independent senior living apartments. Ascott''s award-winning hospitality brands include

Ascott

,

Citadines

,

lyf

,

Oakwood

,

Somerset

,

The Crest Collection

,

The Unlimited Collection

,

Fox

,

Harris

,

POP!

,

Preference

,

Quest

,

Vertu

and

Yello

. Through Ascott Star Rewards (ASR), Ascotts loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Jupiter Hotels Holdings LimitedTrading as

:

The Grand Hotel Leicester

by the Unlimited Collection

managed by The Ascott LimitedPrivacy Policy | Personal Data | Ascott

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