One of my local government clients are currently recruiting an experienced Finance Payments and Admin Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:30pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week. Duties/Responsibilities: Understand and be responsive to the needs of internal and external customers, offering advice and guidance both written and verbal, and present a positive and professional image to the customers at all times, ensuring a high standard of customer service. Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate. Deal with customer enquiries at all levels and follow through to resolution, ensuring all stakeholders are updated and the adequate audit trails are in place. Work closely with managers and colleagues to ensure an integrated strategic approach to operation of the service. Provide an accessible customer focused service and engage effectively with challenging people and situations. Maintain a wide knowledge of policies, procedures and statutory legislation and to regularly update that knowledge in order to give ..... full job details .....