OverviewLondon, £33,000 per annum + Potential Overtime

About Zapp:

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

Job Purpose:

Main Accountabilities and Responsibilities

Our Shift Supervisors are responsible for the overall performance of a Zapp store during their dedicated shift and, therefore, are one of the key drivers of Zapp’s continued growth.

To be successful in this role, you will need to have a passion for motivating people, strong communication skills and a determination to achieve great results and create an exceptional customer experience.

Supervise your assigned Zapp Store during your shift, including motivating, guiding and leading your store team

Ensure customer orders are correctly prepared whilst being acutely aware of the SLAs and KPIs the store operates

Owning stock management - from inbounding and putaway to cycle counting

Provide end of shift reports to the next incoming Shift Manager

Check staff resourcing ahead of time and resolve any issues.

Ensure correct attendance management procedures are followed when issues arise

Practising Health and Safety as a maximal priority

Manage and report on performance during the shift - including escalation of issues

Liaise with the Store Operations Manager regularly to discuss performance improvements

Skills, Experience and Attributes

Previous experience managing front line operations teams whilst meeting demanding performance standards

Experience in the Food, Retail, Hospitality or Warehouse environments (or similar live operational environments).

Strong leadership skills with the ability to motivate and inspire a team by being personally invested in their success

The ability to confidently and independently lead shifts

Strong problem-solving and organisational skills

Flexibility to be available for morning, daytime and night-time shifts

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