We are currently recruiting for a Citizen Liaison Manager working in the Adaptations and Citizens Support department on a full time and permanent basis in Birmingham. Salary 35-40K per annum Company Benefits 33 days Holiday including bank Holidays Health assured scheme Company pension Company Events Dress down Friday''s Professional development and training opportunities Access to Bright Exchange for discounted retail and membership schemes. Job descriptionThe Citizen Liaison Manager is responsible for leading the administrative, operational, and customer service functions of the Adaptations service. The role is responsible for managing the admin process in relation to administering the Disabled Facilities Grant (DFG) Staying Independent at Homes (SIAH) contract. Key Responsibilities Ensuring that cases progress smoothly, administration and communication duties are fulfilled. Lead, plan, and manage all business support and admin functions related to the adaptation service. Monitor team performance and KPIs. Maintain clear visibility of case status across referral, approval, works coordination, and invoicing stages. Identify bottlenecks and intervene to unblock flow. Escalate delays, risks, or non-compliance to operational delivery managers. Monitor compliance with Birmingham City Council KPIs Produce performance data and reporting to support contract monitoring. Oversee complaints management and resolution. Attend site visits in complex, sensitive, or high-risk cases ..... full job details .....