Service Centre OperativeReporting to the Maintenance Team Leader, the successful Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 0AF and will work 12 hrs shifts, 4 on 4 off days and nights.What you''ll do: Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution.Providing first level support and ownership for all incidents and requestsInitial incident triage of all requestsEnsuring timely call resolution to achieve SLA''sMeeting Service Desk (KPI) Key Performance IndicatorsPro-active contact with suppliers including escalations when necessaryHave direct liaison with our customer on the phone, email and via bespoke systems for the roleWho you are:If you care about good customer service and have worked in a 24/7 Service Centre, Service Desk or Customer Service environment then this might be the next step in your career as training will be given. Key Requirements:Ensure that excellent customer service is maintained and delivered to the highest standardA practical and proactive approach to the 24 7 Service Desk OperationDeliver customer service to the highest standard Strong Customer ..... full job details .....