Job Title: Upstream Customer Service (UCS) Serviceability and Ergonomics Specialist Location: Dunton (4 days onsite) Rate: 29.59ph Umbrella Co Basis (Inside IR35) Increasing to: 37.25 Ph Umbrella Co Basis after 13 Weeks Employment Employment Type: Contract (Intially 12 Months) Hours: Standard 37.5 Hours Per Week The Service Evaluation and Repair Process (''SERP'') Team supports both new and current programmes, supporting the voice of the customer and dealer in all Engineering design matters. The team also protects future warranty spend and Cost of Ownership. The C3P Serviceability and Ergonomics Specialist will be a member of this SERP Team and support our client''s essential Commercial and Passenger Vehicle business. This SERP Specialist''s key functional requirements will include: To understand the vehicle and powertrain SERP programme requirements and to deliver all the appropriate assessments and compliance to our client''s standards. Undertaking Virtual service assessments of new vehicle and powertrain designs with a view to ensuring serviceability in line with customer requirements. Generating technical reports based upon these assessments and working with Upstream Team to resolve serviceability issues with the vehicle designers. Ensuring the Warranty Cost Avoidance Business Case cost reductions are met. Working with SET to support their gateway deliverables. Representing the Service Organisation to the design engineering communities and project-managing SERP ..... full job details .....