Job Title: IT Service Desk Agent Location: Portsmouth (HM Naval Base) Service Area: Information Management and Technology Department Hours of Work: 37 hours per week What You ll be doing as an IT Service Desk Agent: You ll act as the first point of contact for IT issues via phone, email, and our Atlassian Jira Service Management ticketing system, whilst providing support for common issues such as password resets, account access, and software installations. The Service Desk Agent is customer facing and fully office based. You ll Have: Some experience in a Service Desk or Helpdesk environment, with strong communication and problem-solving skills. About you: You ll be motivated and eager to develop your career into a Support Technician role. You ll have strong customer service skills, some first-line IT support experience and be looking to expand your technical skills and take on more complex responsibilities over time. You ll get: A competitive salary 25 days holiday plus bank holidays Enhanced pension scheme Life assurance Access to our internal benefits and discounts programme for all colleagues Cycle to work scheme Group income protection Flexible parental benefits (if applicable) Access to our Internal employee assistance network, giving you the opportunity to reach the heights of success within your new position. Continued professional career development Kudos reward opportunities (internal achievements scheme) Occupational Health and ..... full job details .....