Collections and Recoveries Advisor Salary - 30,000 - 35,000 dept on experience Location - Milton Keynes (Hybrid working 3 days on site) UK Finance Provider FCA Regulated Business We are delighted to be partnering with an FCA-regulated finance provider, delivering fair, supportive and compliant customer outcomes at the heart of what they do. Meeting Consumer Duty standards and ensuring customers who display characteristics of vulnerability receive appropriate support is a key priority. We''re looking for a Collections and Recoveries Advisor to join our Collections and Recoveries (CandR) team as a subject matter expert. Specialising in complex, high-risk cases - primarily Vulnerable and Deceased customer accounts. About the Role You''ll take full end-to-end ownership of complex customer agreements, delivering tailored and proportionate solutions that balance customer needs with commercial considerations. Acting as an escalation point within Collections, you''ll use strong judgement, empathy and negotiation skills to resolve sensitive cases and drive consistently good outcomes. You''ll also:Manage a high-risk caseload involving Vulnerable and Deceased customersAssess individual circumstances and, where appropriate, deviate from standard process to prevent customer harmAct as an escalation point for complex cases and first-line complaintsLiaise with internal stakeholders, probate partners, solicitors, repossession agents and debt collection agenciesProvide feedback to improve ..... full job details .....