Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We''re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.The Travel Technology Operations Manager supervises a global operations team tasked with ensuring operational readiness, platform quality, and responsive support. This role will manage and mentor platform support specialists in issue management, troubleshooting and operational administration of the Supply Marketplace Configuration Tools. The job holder will represent SMP as part of a global cross-company team supporting business and technical performance of supply distribution to all customers, clients, and client applications within the Amex GBT supply ecosystem.What You''ll do on a Typical day:Team Management:Thought leadership providing operational excellence in support of GBT Group growth with foresight and adaptability to all changes impacting the teamOversee day-to-day SMP operations and team functions:Organise team planning, ensuring coverageEnsure recurring tasks are performed with the utmost qualityEnsure operational processes are executed per specificationsProvide guidance to analysts in technical support and supply configuration requestsRegular review of platform performance and operational needs, following up with stakeholders and leadership for actionMonitor team performance and report on ..... full job details .....