Job Purpose and Summary

? Join Canon UK as a Professional Print Field Service Engineer! Are you passionate about delivering exceptional service and working with cutting-edge professional print technology? Canon UK is looking for a Professional Print Field Service Engineer to join our dynamic team! ? Location: Ideally based in the East Anglia / Essex area to meet agreed service levels. ? What You’ll Be Doing: Installing, servicing, and repairing a range of Canon Professional Printers Following standard call procedures and maintaining high-quality standards Achieving a high first-time fix rate and minimizing return visits Delivering an outstanding customer experience that drives satisfaction and loyalty

? What We’re Looking For: A proactive, detail-oriented professional who thrives in a fast-paced environment Strong time management and teamwork skills A passion for technology and a commitment to service excellence

This is a fantastic opportunity to grow your career with a global leader in imaging and printing solutions. What we give

- Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually. - Learning and Development – As a Company that encourages continuous learning you will always have resources and support available. - Work and Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy. - Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve. - Health and Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym. - Employee discount – Up to 38% off products from our Canon store. - Some other Benefits – Generous Pension, Canon Awards, Cycle to Work scheme, Season ticket loans and charity volunteer days. What we ask

You will have the responsibility of providing a service in first line trouble shooting (root cause of problems) on Production Print devices, working to strict service level agreements. - Your challenge is to achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labour time and parts. - Using your excellent communication skills to communicate effectively to Canon’s customers and across internal Canon departments as requird. - Being part of the team, we encourage you to make frequent contributions to the ongoing development of the team and overall service performance, including assisting / coaching / mentoring Service Engineers (dependent on grade). Your manager will provide you with the support and guidance so you can excel in your role. - Ensue all post-sale field service requirements are met. - When required provide technical escalation support for colleagues. - Ensure all activities are recorded correctly in line with company guidelines. - Optimize the customer stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable. - To provide customer product instruction and training. - Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity. - Contribute to opportunities to improve maintenance and repair practices and modifications in the machine. - Make frequent contributions to the on-going development of the team and overall service performance. - Canon encourages you in signalling commercial opportunities to the Sales and Marketing department. This is preferably done using the OSIS (On site, In Sight) functionality provided via Laptop. - For your safety we ask you must fully comply with company policies and Health and Safety Guidelines, including product safety checks. - Self-Development is important at Canon, and you will be encouraged to take further training to develop your skills in this role. You will need

Salary

up to

£ 31,513 plus company car

Location

– Area Based ( East Anglia/Essex)

#LI-SJ1 Further information

Capacity to work in an environment focused on superior customer service and continuous business performance improvement. - Your excellent customer service and communication skills are important for you to excel in this role. Being a team player, you support colleagues and contribute to the team’s objectives, however equally you are able to work alone without daily guidance. - Remains calm under pressure and able to prioritise tasks and activities effectively. - NVQ or equivalent in an electrical and/or mechanical discipline. - You’ll be highly organised and enjoy providing excellent customer service. Excellent planning and organisation skills. Proactive and problem-solving skills and excellent time management skills allowing you to produce high levels of productivity. Acts cost effectively. Drive and determination to succeed. - You are already a competent Service Engineer in a production/commercial environment who has a passion for fault finding and resolution within electromechanical environments and relevant IT experience. - Understanding of health and safety guidelines. - Full UK driving licence