Key Responsibilities



Performance Monitoring and Reporting

• Produce timely and accurate routine and ad hoc performance reports for managers and senior stakeholders.

• Support the development and maintenance of service, team, and directorate-level performance measures.

• Collate and verify data for statutory returns and national reporting requirements.

• Analyse local and national datasets, benchmarking performance and identifying trends.

Performance Advice and Communication

• Offer proactive performance support and guidance to service managers.

• Collaborate with partner agencies on multi-agency reporting requirements.

• Contribute to training initiatives for staff, managers, and elected officials around performance and service improvement.

Project and Change Management

• Provide project support for performance improvement initiatives and business transformation programmes.

• Assist in the development and implementation of new performance and reporting systems.

• Coordinate and monitor workstreams, ensuring delivery to time, cost, and quality standards.

• Assist in procurement and compliance processes related to project delivery.

Stakeholder Engagement

• Develop strong working relationships across teams and with external organisations.

• Represent the Performance Services function at public events, meetings, and workshops.

• Ensure compliance with legal standards around data sharing and information governance.

Person Specification



Essential Experience

• Demonstrated experience supporting or delivering performance, project, or change management activities.

• Experience working with stakeholders at all levels.

• Track record in producing accurate performance reports and insights.

• Skilled in using spreadsheets, databases, and performance/reporting tools

• Understanding of statutory reporting requirements across public sector services (e.g., Adult and Children''s Social Care, Education, Community Services).

• Strong grasp of data quality principles, performance frameworks, and project governance.

• Confident in interpreting and manipulating complex datasets.

• Excellent communication and interpersonal skills.

• Skilled in presenting data and insights to both technical and non-technical audiences.

Qualifications

• Minimum Level 4 qualification or equivalent relevant experience in a related field.

Other Requirements

• Willingness to travel for work-related meetings and events.

• Flexibility to attend meetings or support activities outside standard working hours when needed.