Senior Receptionist Term type: Permanent Working hours: 37.5 Business Unit: Facilities and Front of House Location: London Senior Receptionist Job Summary To ensure consistently high standards are applied across the Front of House team in London to provide a first class, professional service as first point of contact for all clients. To ensure that reception areas look professional and meet client needs. To carry out day to day supervision of the London Reception team with support from the Facilities Manager. Senior Receptionist Key Responsibilities To be an ambassador for the Firm and promote a consistent and professional image to all clients internally and externally, leading by example. In conjunction with the Client Contact Manager develop and implement a call handling procedure for all reception staff. Ensuring that there is a seamless service from the arrival of a client, handover to fee earner and the clients departure. First point of contact for the teams for any challenging clients. Monitoring overall colleague behavior and dress code (internal, in client areas). Embed a proactive client focused culture with all receptionists. Coach, develop and train team members to make sure that the client is at the heart of everything we do. To provide day to day supervision and management for the London Reception team, managing absence and organising cover during sickness and annual leave. To carry out appraisals and mid-year reviews for Reception teams. To deal with on-site ..... full job details .....