Overview

Head of UK Enterprise Sales at Bluecube Technology Solutions - An Ekco Company. Location: Moorgate, London (Hybrid).Ekco is a fast-growing cloud solution provider delivering transformation and cloud services to enterprise clients, with a client-first approach and a focus on Managed IT and Security Services.Key Responsibilities

Lead, mentor, and develop a team of 10-20 Engagement Leads responsible for enterprise client accounts and prospects.Recruit, develop, and retain high-performing Relationship and Account Managers skilled in strategic account management.Foster a client-focused culture and promote continuous improvement in team performance and client engagement.Develop and execute engagement strategies that maximize client growth, satisfaction, and retention.Serve as the senior advocate for clients, ensuring their voice and priorities are central to strategic initiatives.Collaborate with Service Delivery Managers to maintain aligned service delivery objectives.Own accountability for growth across enterprise accounts by upselling existing services and cross-selling new services using Sales Specialists where applicable.Develop and oversee account roadmaps and future-oriented strategies aligned with client goals and mutual growth.Ensure operational sales effectiveness through KPI management, process optimization, and best practices within the Account team.Address service delivery gaps proactively, working with service delivery teams to ensure quality and responsiveness meet client needs.Maintain high levels of client satisfaction and retention by delivering value, transparency, and strong client support.Run reviews, manage QBRs, reporting, forecasting, and deal management to ensure growth is measurable.Collaborate with internal teams (Service Delivery, Marketing, Product) to align on client priorities and journeys, preserving Ekco as a trusted advisor for top clients.Act as a senior escalation point for complex account challenges, providing strategic guidance.Key Requirements

Experience: 10-15+ years in client engagement, account management, or relationship management within the tech sector, preferably in MSPs, with a track record of winning large, complex managed service deals and managing enterprise accounts.Leadership: Proven ability to lead, inspire, and scale a large sales specialist or account management team.Strategic Skills: Expertise in designing and executing strategies that drive client growth, satisfaction, and operational excellence.Customer-Centric Mindset: Strong advocate for client needs with a history of fostering long-term, high-value client relationships.Communication and Relationship Building: Excellent interpersonal, negotiation, and communication skills with senior-level stakeholders.Operational Knowledge: Familiarity with KPIs, CSATs, and service delivery standards in managed services; ability to manage operational effectiveness.Hands-On Approach: Willingness to be client-facing, engage in escalations, and lead by example within the team.Benefits

Time off — 25 days leave + public holidaysBirthday leave: 1 day per yearCompany Pension Scheme (employer contribution 5%) + flexible salary sacrificeEmployee Assistance Programme (EAP) for mental health and wellbeingEkcOlympics — global activity for funUnlimited access to Pluralsight learning platformOpportunities for growth and international rolesWhy Ekco: Microsoft’s 2023 Rising Star Security Partner of the Year; VMware and Veeam top partner; Deloitte Fast50 recognition; commitment to diversity, inclusion, and internal mobility; flexible working values.

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