As a Customer Journey Operations, you will be responsible for driving and delivering operational change across BUK. You will work closely with journey owners to understand how changes are implemented, assess performance, and identify both current and upcoming challenges in managing customer experience journeys. In this role, you will coordinate and oversee operational activities, influence key stakeholders, and design and implement process improvements to enhance overall efficiency and customer outcomes.To be successful as a Customer Journey Operations, you should have:Proven experience in developing and implementing new people-centered operational models.Proficiency in using SharePoint and creating dashboards for reporting and insights.Good stakeholder management and influencing skills.Have previous operational experience.Demonstrable experience in change management preferably in a people focused environment.Some other highly valued skills may include:Good communication skills.Design operational experience.Knowledge of using Jira.Experience working in Agile ways.You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.This role can be based in London (1CP), Manchester (4PP) or Northampton. Purpose of the roleTo manage and develop existing and new products and/or services; and where applicable, ..... full job details .....