MOJ-CTSC Crown HouseAdmin Officer - Call Handler Location: Crown House Southfield Rd Loughborough LE11 2TW HYBRID after 10 weeks of training is completed Hourly rate: 12.36 per hour Working Days/Hours: 37hrs per week. Monday - Friday 9am - 5pm Contract: This a temporary position for 12 months but due to be extended pending performance and business needs.Brook Street in partnership with Ministry of Justice has a fantastic opportunity to join their team as an Admin Officer - Call Hander. This is great opportunity to gain valuable exposure/experience working within the Public Sector. Experience Needed/desired: Dealing with customers - Phone and EmailAdministrationData inputClear and understandableProactive thinkingIT skillsConfident with technologyList the duties/ responsibilities: Dealing with queries from customers about their case either by telephone or email. You will need to note up cases on the case management system and take any necessary action. Have a positive approach and a can-do attitude. You''ll need to be open to change and not be afraid to take on challenges.Have flexibility and the ability to adapt across teams and processes. You''ll need to demonstrate flexibility in your thinking and be able to adapt to new situations, including those outside your area.Work in a fast-paced, challenging environment with the customer at the heart of everything we do.Keeping regular contact with court staff at processing sites throughout the countryDeliver customer query ..... full job details .....