Block Management Manager About the Business This role sits within a well-established regional firm with strong roots across the Midlands and a growing block management portfolio. The business has an excellent reputation across residential sales, lettings and commercial, with block management now a strategic growth area. The Role An experienced Block Management Manager to lead and develop a residential block portfolio, oversee compliance, and support junior property managers. This is a hands-on leadership role combining operational delivery, client relationship management and team development. You will manage your own portfolio while also improving systems, service standards and profitability across the block division. Key Responsibilities Portfolio Management Manage a portfolio of residential blocks and estates Prepare and manage service charge budgets (annual cycles) Conduct site inspections (typically quarterly) Ensure compliance with health and safety, fire risk and building safety regulations Manage insurance renewals and claims Financial Oversight Approve service charge expenditure Work alongside accounts on reconciliations and year-end packs Monitor arrears and oversee debt recovery processes Ensure client monies are handled in line with RICS guidance Client and Resident Liaison Act as primary point of contact for freeholders, RMCs and RTMs Chair and attend AGMs Manage complaints and complex resident issues Maintain strong contractor relationships Team Leadership ..... full job details .....