The Service Delivery Manager will oversee the delivery of technology services to support business operations within the insurance industry. This role is remote based with days in the office when required and requires a structured approach to managing service quality and stakeholder relationships.Client DetailsThis opportunity is with a medium-sized organisation operating within the insurance industry. The company is committed to delivering top-tier technology services to its clients and maintaining a strong focus on operational excellence.DescriptionManage the end-to-end delivery of technology services to meet business needs.Ensure service levels are achieved and maintain a focus on continuous improvement.Collaborate with stakeholders to identify and resolve service-related issues promptly.Oversee the implementation of best practices in service delivery processes.Monitor performance metrics and produce regular reports for senior management.Coordinate with cross-functional teams to align technology services with business goals.Support incident, problem, and change management processes effectively.Drive the adoption of innovative solutions to enhance service delivery.ProfileA successful Service Delivery Manager should have: Strong experience in service delivery management, including the coordination of cross-functional teams, managing escalations, and overseeing change processes.Detailed experience working within a DevOps organisation, collaborating with Development teams, ..... full job details .....