Overview

Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. We share the vision: To be the Car Buyer’s Champion, trusted to deliver unrivalled Choice, Value and Quality.We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done – and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!The Role

Customer Service SupervisorSalary: £27,500 per annum + competitive bonusLocation: EdinburghHours: 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.Due to the nature of the role we will require you to have a full UK driving licenceResponsibilities

Overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstrationSupport a small team to deliver fantastic customer service to ensure customers’ needs are not just met but exceeded through excellent customer serviceEnsure customer issues are resolved positively and on a same-day basisWork as part of a team to ensure customer service (NPS) targets are met monthlyWork closely with the Sales Manager to streamline and improve the customer journey at every opportunityLiaise with other key departments on site to ensure the customer can receive their new car in a same-day service, and manage expectations if there is a short delayLive the Motorpoint values of Proud, Honest, Supportive, Happy and TogetherWhat we need from you (Qualifications/Experience)

A proven track record of strong customer service in a face-to-face environmentStrong verbal and written communication skillsCommitment to providing great customer service with strong organisational skillsAbility to identify training needs and have a passion for mentoring and coaching othersFull UK driving licenceWhat is in it for you?

Paid time off every month to do something that makes you happy31 days holiday plus birthday, wedding, or moving house days offAdditional holidays for length of serviceLong service awardsStaff discount on cars and finance optionsDiscounts and cashback at hundreds of high street retailers and restaurants through My M.O.TSmart Tech in partnership with CurrysCycle to workPensionHealthcareEnhanced Parental LeaveEmployee Assistance Programme (EAP)Vocational and personal development training coursesQuarterly team socialsTeam feastsScratch card rewardsSharesave scheme (SAYE)Plus much more!We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed

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