Our client is seeking a 3rd Line Service Desk Technician to join them on a Temporary basis starting immediately.You will be responsible for providing technical support and managing the infrastructure and security requirements for customers, handling a variety of complex issues, ensuring system availability, and maintaining security standards across various platforms.This role would suit someone with a degree or qualification in Cybersecurity, who has some experience within a Service Desk Environment.Location: CardiffWhat you''ll be doing:Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials.Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines.Backup and Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response.Upgrades and Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings.Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development.What we''re looking for:Bachelor''s degree in computer science, Information Technology, or a related field.Strong knowledge of infrastructure and security management.Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager)Excellent problem-solving and ..... full job details .....