Logistics and Operations Manager | Home Based – Fully Remote, with occasional travel to retail sites and the fulfilment centre | Full Time | £45,000 - £50,000 FTE, based on experienceOur client is a not-for-profit retail organisation with a mission to support charities and communities across the UK. Their operations are centred around a nationwide network of over 100 seasonal pop-up shops, which run during their peak trading period from September to December. These are supplemented by smaller year-round retail outlets and a growing online presence, ensuring they can continue to generate income for good causes throughout the year.Their model allows them to raise vital funds for a wide range of charitable partners while offering customers meaningful, high-quality products with purpose.They are a small, agile, and collaborative team that values innovation, accountability, and impact. Everyone in the organisation is hands-on and involved in driving improvements across the business. They pride themselves on fostering a positive, supportive environment where each individual contributes to the wider mission of delivering real, measurable value to the charities and communities they serve.Please note that this is a remote positionAre you the right person for the job?• 3–5 years of experience in logistics or warehouse management, ideally in a retail setting• Strong organisational and problem-solving skills with the ability to prioritise workflow and day to day tasks• Full UK driving license• Must have own vehicle or reliable transportation access• Excellent communication and interpersonal skills for cross-departmental collaboration• Ability to thrive in a fast-paced and dynamic environment, particularly during seasonal peaks• Demonstrated ability to manage third-party logistics and fulfilment providers• Experience working with retail supply chains is highly desirable• Ability to lift and move packages up to 12 kgs as required• May require occasional evening or weekend work during peak periods or events• Proactive, self-motivated, and detail-oriented, with strong organisational capabilities• Comfortable taking ownership of projects and leading cross-functional initiatives• Flexibility to adapt to evolving business needs and willingness to get hands-on when necessary

What will your role look like?• Acting as the main point of contact with our third-party fulfilment partner, overseeing service level agreements (SLAs), managing performance, resolving issues in real time and invoice approvals• Coordinating seasonal product allocation, shop stock replenishment, and order fulfilment in collaboration with retail leads and shop managers• Managing inbound and outbound logistics, delivery schedules and transport planning, including third-party couriers via our third-party fulfilment partner• Coordinating and overseeing the set-up and delivery of our EPOS tills with our system partner• Leading a small, seasonal operations team during peak trading months, including task allocation, training, and performance management• Maintaining accurate records of stock movements, investigating discrepancies, and supporting stock takes and audit processes• Overseeing packaging, labelling, and documentation standards in accordance with business requirements and regulatory and environmental guidelines• While this is a remote role, you will be expected to travel occasionally to partner sites or the fulfilment centre as needed

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!Your data will be handled in line with GDPR.

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