Block Manager

Key Responsibilities - creating service charge budgets • Provide Administrative support, i.e. dealing with reactive enquiries from all inboxes, answering the phone calls and directing to the correct places and people. • Occasional travel to site to conduct site inspections. • Oversee the maintenance and upkeep of communal areas, ensuring compliance with health and safety regulations. • Arrange and manage repairs and maintenance works with approved contractors both reactive and proactively in line with the service agreements. • Ensure costs are controlled and expenditure is approved in line with the service charge budgets. • Act as the primary contact for leaseholders, residents and freeholders addressing queries promptly and professionally • Address complaints and disputes, escalating issues where necessary. • Maintain accurate records of inspections, works and correspondence. • Ensure properties comply with all relevant regulations, including fire safety/ health and safety and lease terms. • Monitor performance of current service providers and negotiate competitive pricing where applicable. Skills/ Knowledge • Familiarity with leasehold management, service charge budgets and relevant UK property legislation. • Strong organisational skills and multitasking abilities. • Excellent communication and interpersonal skills. • Proficient in and Microsoft Office. • Ability to handle conflict resolution professionally. Additional Information • Travel: a valid UK ..... full job details .....
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