Customer Services RepresentativeType: PermanentLocation: DartfordSalary: circa. 25,000 per annum SRG are working with a global medical products and technologies company, with a mission to find and provide solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.They have a current need for a Customer Service Representative to join their team. This is an integral role, providing outstanding Customer Care whilst supporting all of our client''s customers. You will be responsible for delivering prompt responses to customer queries and ensuring efficient processing of Customer orders. You will also seek to maximise new business opportunities through referral leads and enhance business value through retention of existing customers. The successful candidate will handle the following responsibilities:Support customers by phone, electronically and face to face.Process customer orders received via inbound and outbound telephone, email and post.Respond promptly to customer and colleague enquiries.Maintain complete and accurate records of all customer interactions in the company CRM systemMaximize all referral opportunities and ensure leads are passed to the relevant referral specialistDrive long term business relationships and strengthen retention via customer registration to company programme.Drives performance through self-motivation and prioritises workload to ensure that the service standards ..... full job details .....