Head of Operations Retail Manchester c. 85kLocation: Manchester Reports to: Managing DirectorA high-growth brand experiencing rapid growth has a newly created role as Head of Operations, taking full ownership of warehousing, fulfilment and outbound logistics.The objective is to build a scalable, resilient operation that can handle sudden volume spikes and protect customer experience. This is a hands-on role in a fast-paced, high-volume environment. This isn''t just a Warehouse management role, it''s having complete ownership of all operations supporting the SLT as the business scales. Applicants must have experience of working within a founder led business and be comfortable working on site 5 days per week. Key ResponsibilitiesOwn end-to-end operations from inbound stock through to customer deliveryLead on-site warehouse and fulfilment teams, driving speed, accuracy and efficiencyOptimise pick, pack and despatch processes as volume growsManage courier and 3PL relationships, including SLAs and performanceLead operational readiness for peak trading and viral demand spikesBuild capacity planning and contingency models across labour, space and carriersDecide when to scale in-house vs outsource and support long-term fulfilment strategyDevelop a strong operational leadership team and be visible on the warehouse floorPartner closely with Finance, E-commerce and Customer ServiceWhat Success Looks LikeA joined-up, scalable operation with clear ownershipImproved fulfilment speed, ..... full job details .....