Customer Care Advisor / Administrator Location: Norfolk Full Time Permanent Our client is a well-established regional house builder with an excellent reputation for delivering high-quality homes across Norfolk. Due to continued growth, they are looking to recruit a proactive and organised Customer Care Advisor / Administrator to join their busy and friendly team. This is an excellent opportunity for someone with strong administrative skills and a customer-focused mindset, ideally with experience or knowledge of house building or construction. The Role As Customer Care Advisor / Administrator, you will act as a key point of contact for homeowners, ensuring all post-completion queries and maintenance issues are handled efficiently and professionally. Your responsibilities will include: Managing customer enquiries via phone and email Logging and coordinating remedial works with site teams and subcontractors Scheduling appointments and tracking progress of outstanding issues Maintaining accurate records and updating internal systems Liaising with construction teams to ensure timely resolution of defects Supporting the wider customer care and technical teams with administrative duties About You The ideal candidate will: Have previous experience in a customer service and/or administrative role Possess knowledge of construction or house building (highly desirable) Be highly organised with strong attention to detail Have excellent communication skills, both written and verbal Be ..... full job details .....