The Role: Customer Service AdvisorLocation: NottinghamSalary up to 33k plus packagePermanent positionConstruction and HousingThe roleLinsco is working I with a well-established and highly reputable construction company who are looking for a experienced Customer relations advisor to join their team on a permanent basis.This is a fantastic opportunity that will offer a competitive salary, bonus and career progression.To be a proactive member of the regional Customer Care team promoting and providing a 5 customer service level within the regional operational area.Work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.Demonstrably support continuous drive to deliver 5 customer service by championing the customer journey and actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.Effectively administer and manage all regional complaints in an efficient and timely manner, ensuring complianceProvide accurate and detailed reports on all customer complaints and their status in weekly regional meetings whilst ensuring to immediately escalate any serious concerns in a timely manner. Responsible for actioning and issuing all Customer Care defects received through the maintaining service level agreements.Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed ..... full job details .....