About the HotelThe Hari is a stylish 5* Luxury Hotel in the heart of Belgravia. The areas of Chelsea, Kensington, and Knightsbridge. A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover. Our service culture is a link between the traditions of the past and our path to the future. The Hari is committed to environmental and social sustainability, providing guests with an eco-friendly stay. We are proud to hold Silver Accreditation by Earth Check Certified, rank as the 7th Most Sustainable Hotel in the World (Tripadvisor Travellers Choice Awards 2024) and be a member of the NOW Force for Good Alliance. Since July 2024, weve also been running on 100% renewable electricity through our partnership with NPower.By joining The Hari, youll become part of a team that values sustainability, innovation, and responsibility, helping us create meaningful experiences for our guests while protecting the planet for future generations.

About the role:We are looking for a confident, enthusiastic and personable

Guest Services Agent

to join our FABULOUS Front Office team. You will be responsible for creating a warm and friendly welcome to our guests as they arrive, ensuring their stay is memorable until the point of bidding farewell.It is important that all our team members understand exactly what it means to deliver a 5-star service and create Stories to Inspire.You will naturally engage with our guests, consistently providing a high-end guest service-always aiming to achieve 100% guest satisfaction!

About you:To be successful in your application as a Guest Services Agent you must possess the following:Previous experience as a Front Desk/Receptionist/Guest Services Agent within a luxury hotelProficient knowledge of Opera systemA genuinepassion for hospitalityExceptional guest service skillsAbility to work under pressure and multi taskExcellent communication skillsA high standard of personal presentationExcellent organisational skillsSuperb attention to detailRight to employment in the UKPlease note that our Guest Services Agents work on a shift basis which does include working occasional night shifts.

What do we offer?Successful candidates will benefit from excellent Employee Benefits:Refer a Friend Bonus

Earn up to £1,000 for recommending friends.Guest Experience Stay

Enjoy a complimentary stay to experience our hospitality.Chiropodist Services

Take care of your well-being with professional foot care.Complimentary Sweets and Drinks

Enjoy treats during your shift.Employee Recognition Program

We celebrate and reward your hard work.Food and Beverage Discounts

50% off on FandB purchases.Lunch and Laundry Services

Provided for your convenience.Excellent Training and Development

Grow your skills and progress in your career.If this sounds like you and you are passionate about providing outstanding customer service to guests and are determined, and hardworking we would like to hear from you.

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