Overview

Business Support Officer

(Household Support Fund) –

Job Switch .Role overview: provide administrative and business support to the Household Support Fund Project within the Compliance and Strategy team, delivering efficient systems, handling correspondence, and ensuring accurate recording of information to support residents in need.Key Duties/Accountabilities

Handle a range of correspondence, including letters, emails, and telephone enquiries, ensuring issues are prioritised and escalated appropriately.Maintain confidentiality in all aspects of work.Accurately record information using SharePoint and Microsoft Excel in a timely and efficient manner.Update case management systems with relevant documentation and notes to support accurate case tracking.Provide administrative support to other teams within the Compliance and Strategy service as required.Undertake any other duties commensurate with the level of the post to ensure the effective operation of the department.Skills and Experience

Strong customer service and communication skills, with the ability to deal sensitively with a diverse range of enquiries.Proven experience in a busy, customer-facing environment.Excellent IT skills, including proficiency in Microsoft Office applications and electronic filing systems.Ability to produce high-quality correspondence and maintain accurate administrative systems.Demonstrated ability to handle confidential information with discretion.Qualifications and Employment Details

Seniority level: Entry levelEmployment type: ContractJob function: OtherIndustries: Administrative and Support ServicesLocation: Bromley, England, United KingdomNote: This description reflects the role and typical duties; references to postings or applications are not guarantees of current openings.

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