Are you a strategic, people-first leader who thrives in high-growth environments? At EMJ, we’re on a mission to elevate global healthcare through impactful, insight-driven content. We’ve grown fast—and we’re just getting started. Now, we’re looking for a Head of Client Services who’s ready to lead from the front, challenge the status quo, and build something bigger with us.As a key member of our leadership team, you’ll drive the success of our client partnerships, elevate our internal capabilities, and directly influence the next phase of our growth. This role is perfect for someone who thrives on autonomy, leads with empathy, and loves solving problems that matter.What you’ll own

Day-to-day leadership and development of the Client Services teamOversight of client project delivery—on time, on budget, beyond expectationsEarly identification and resolution of challenges that impact client satisfaction or team performanceOwnership of key KPIs, reporting insights and trends to leadershipEscalation and resolution of complex client issues with a calm, solutions-focused mindsetRelationship building with senior client stakeholders, becoming a trusted advisorResource planning and tool optimisation to maximise team output and client valueResponsibilities

Lead and inspire a high-performing team: develop and mentor the CS team to deliver projects that exceed expectations, champion accountability, learning, and ambition to drive publishing targets and KPIsDrive strategic client success: partner with our most valuable clients to shape and execute strategies that deliver measurable impact; influence retention, growth, and satisfaction across the portfolioBe a key driver of innovation and efficiency: identify and implement improvements to our client experience and internal processes, contributing to a more effective and impactful organisation where your ideas matterGrow with a company that’s going places: work cross-functionally in a fast-moving, international business; seize opportunities for personal and professional growth as we expand into new markets and servicesWho you are

A proven leader with a strong track record of managing high-performing client services or account management teamsCommercially minded, able to connect the dots between client experience and business impactData-savvy and comfortable reporting performance insights to senior stakeholdersComfortable in fast-paced, scale-up environments—adaptable, proactive, and resilientPassionate about continuous improvement, always looking for smarter, better ways to workWhy join us

Be part of a company that’s making a genuine impact in the healthcare spaceCollaborate with ambitious, values-driven teammatesWork in an environment that recognises and rewards initiative, ownership, and excellenceEnjoy real autonomy—and the support to take bold ideas from concept to executionKey information

Salary: £70k - £80kReports to: Victoria Nash, Customer Engagement DirectorHours: 8.30am – 5pm, Mon-FriWorking pattern: Up to 2 days WFH (full-time in office during probation)Location: London/Moorgate office (onsite)About EMJ

EMJ’s purpose is to elevate the quality of healthcare globally, by supporting all healthcare professionals with free and easy access to medical journals and lifelong learning opportunities. We do this to create Gold Medal Winners, enabling healthcare professionals to become the best versions of themselves. Similarly we equip our employees with all the skills, tools and knowledge they need to be in the top 10% of what they do and create Gold Medal Winners in the company.At EMJ, we believe in…Taking care of your own: Be proactive and responsible for your actions. This leads to an inspiring place to work we can be proud of.Going the extra mile: Always give your best performance to create a team that’s different—full of hard-working, gold medal winners.Entire buy-in: Everyone has loyalty to our vision, values, culture, and long-term goals of EMJ. We are committed to doing so in a positive and passionate way.

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