Training Department Support Officer X 2

Location: Just outside of Banbury, Oxfordshire / Type: Full-time / Temporary to cover ongoing sickness / Start Date: ASAP /Driving Licence Highly Desirable

This role is working Monday to Friday 9am - 5pm

Pay - £14 per hour

A respected UK charity is seeking a highly organised and empathetic individual to join its Training Department as a Support Officer. This is a varied and rewarding role supporting life-enhancing services and volunteer programs across the organisation.

Key Responsibilities

- Act as the first point of contact for public enquiries via phone, email, and in person.
- Administer applications for service users and volunteers across multiple programs.
- Provide day-to-day administrative support to departmental teams and managers.
- Offer guidance to clients and volunteers on practical matters including insurance, access, and aftercare.
- Organise training courses, workshops, and public information sessions.
- Support the delivery of regional and national charity events.
- Maintain accurate records and produce departmental statistics.
- Assist with documentation updates and digital platform development.
- Ensure GDPR compliance and manage insurance-related administration.
- Handle departmental ordering, invoicing, donations, and expenses.
- Support emergency management and transition processes.
- Draft correspondence and oversee mailing operations.
- Carry out other administrative duties as required.

Key Skills and Experience

- Proficient in Microsoft Office (Word, Excel, Outlook, Access) and database systems.
- Strong understanding of GDPR and data protection.
- Excellent communication skills across diverse audiences.
- Empathetic, detail-oriented, and calm under pressure.
- Flexible and able to embrace change and solve problems effectively.
- Team player with a proactive attitude.

Requirements

- Full UK Driving Licence is highly desirable
- Understanding of safeguarding principles and their application

If you are available for immediate / ongoing temporary work, APPLY NOW