Job Title:?ButlerDepartment:?ButlersInspired and Supported by:?Head ButlerSalary: £38,612 (including service charge)Your purpose will be: To deliver an exceptional, seamless guest service experience and creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyaltyYou will be accountable for:Passionately and expertly creating a 5 star luxury guest experience, characterised by flawless efficiency and authentic emotional connection

Taking ownership of any guest request which comes your way seeing it through until completion

Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey

Your key responsibilities and contribution will be:Devise guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight

Confidently undertake all elements of the front desk operation including arrivals, check out and billing

Process all financial transactions with accuracy

Provide in room/suite services

butler services, special/VIP room set ups, amenities, deliveries to rooms

Drive revenue through upselling and cross selling.

Communicate clearly with other teams and through RSM to ensure efficient service for our guests

Seek opportunities to surprise and delight our guests

Meet all service standards in every guest interaction

Ensure that deliveries for guests and colleagues are correctly recorded and delivered

Ensure the front hall is covered at all times and provides a warm welcome for all guests

Promote and nurture positive relationships in the local area strengthening our position in the marketplace

Pay keen attention to guest preferences and update profiles accordingly

Cover the night shift including assistance with preparation of the night audit

Qualifications

What you will need to do this role:Essential:1

3 years experience in a luxury hospitality environment

Excellent customer service skills

Excellent communication skills, both spoken and written with the ability to communicate effectively with people of all levels

Enthusiastic and positive personality with the ability to build trusting relationships

Ability to multi task and problem solve in a fast paced environment

Keen eye for detail

Previous experience of guest complaint handling and going the extra mile to meet guest needs

Flexibility to work different shifts including night shifts

Knowledge of OPERA PMS

Desirable:Knowledge of ALICE concierge system

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.Additional Information

Whats in it for you?Competitive salary, pension, and life assurance

3133 days of holiday (including public holidays)

Cashback for wellbeing/healthcare expenses and Perkbox

Exclusive discounts:

Savoy, Fairmont, Raffles, and Accor hotels (friends and family rates included)

50% off at American and Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants

20% off at other Gordon Ramsay restaurants and Restaurant 1890

Free stay at The Savoy after probation

Colleague restaurant, interfaith prayer room and wellness room

Laundry services for all colleagues

Gym access, cycle-to-work scheme and Virgin Active membership discount

Season ticket loan for commuting

Employee assistance program

English classes, optician reimbursements, and local discounts for FandB and retail

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