Nova Talent-is partnering with a young and innovative company that is experiencing continual growth. Together, we are sourcing a Contact Centre-Leader-to ensure the team is well-organised and effectively led to complete daily tasks efficiently in relation to Importing/Exporting goods.

In this role, you will lead your team to exceed customer expectations while closely monitoring overall team performance.

Key duties will include (but are not limited to):

• Ensure the shift is adequately staffed.
• Develop and assign tasks to staff members, oversee completion of tasks.
• Create development opportunities for experienced staff members.
• Monitor team and capture performance data to develop staff members.
• To ensure changes to documents are communicated effectively to the team to ensure updates are applied and relevant documents are signed and consolidated.
• People Management: end to end lifecycle of your people.
• Preparation and completion of customs entries for import and export.
• Accurate data entry.
• Respond to customs queries, including commodity codes, duty rates, licences and documentation.
• Calculation of duty and VAT.
• Maintain compliance with current and evolving legislation and customs procedures.
• The ability to work in a multi-software work environment.
• Maintain compliance with current and evolving legislation, laws and customs procedures.
• Experience with organising and assigning shift tasks and holding staff members accountable for completion.
• To complete daily shift report at the end of every late shift ensuring that all areas are accurately completed, and all aspects are checked fully.
• Adhere to company policy and procedures and ensure compliance from your shift team.
• To report and contribute to continuous improvement activities.
• Ensure company procedures are followed to ensure that there is no financial loss to the company or third parties.

What we are looking for:

• The ability to communicate effectively with external customers, key stakeholders and colleagues.
• Team management experience.
• Ability to make decisions quickly and confidently based on company policies and practices.
• Strong attention to detail.
• Customs or logistics knowledge would be highly advantageous.
• Strong PC skills including Office 365 packages.

Salary and Benefits:

Starting Salary -28,500

Company pension

Free parking

On-site parking

8 hour rotational shift pattern between 6am and 10pm/Tuesday to Saturday-

Overtime Available