The Royal Horseguards HotelThe Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London''s most prestigious conference and banqueting venues, One Whitehall Place.What youll be doing

As Front Office Manager, youll lead with purpose, overseeing Reception, Guest Relations, and the Nights team, and collaborating closely with other departments to provide guests with a seamless stay. Your role will go beyond day-to-day managementyoull inspire and coach your team to exceed expectations, handle complex guest needs with calm confidence, and ensure each interaction is a positive reflection of our commitment to world-class hospitality.Youll take the lead in training and developing team members, fostering a supportive, inclusive environment that values every individuals growth and contribution. Additionally, your proactive approach will be vital in driving sales, managing budgets, and meeting challenges with creative solutions, always keeping our guests needs in focus.What youll bringA track record of inspiring and leading teams through authentic, hands-on guidanceMeticulous attention to detail, ensuring the highest level of guest serviceA genuine passion for exceptional guest experiencesExcellent communication skills and a collaborative approachStrong analytical skills, with the ability to balance budgets and performance goalsKnowledge of Opera is beneficial but not essentialWhat youll get in returnAs well as all the things you''d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, well take care of you at every step of your journey so that you can take care of our guests.In fact, were so committed to this that our People Promise sets out how you can expect us to support you at every step of your application and your career with us. Whether thats your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.Career Development and Growth - Were here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.Financial Wellbeing

You work hard, so well always help your money work hard for you! Some of the great things you can take advantage of include:Wage Stream

Youll be paid monthly, but have access to your earned salary before payday should you need itDiscounts and Perks

Savings on 1000s of retailers, dining, hotel stays, and much more for you and those close to youRefer a Friend

Earn up to £1000 when friends join our teamInterest-Free Loans

Season ticket loans to make commuting easierMental and Physical Well-being - Were here to support your well-being, whenever and wherever you need it.On-Site Mental Health First Aiders24/7 Employee Assistance Line

Free, confidential adviceBe Well Platform

Our Online fitness and wellness resourcesGym Discounts and Cycle to Work SchemeRecognition and Community

Were proud of everything we achieve, so we always celebrate our extraordinary team and culture.Wonderful People Awards

Monthly, quarterly, and annual recognitionSocial and Seasonal Events

Fun, inclusive celebrationsPeople Council

A platform for every voicePaid Volunteering Days

Give back to causes close to youAt Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

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