ICT Engineer in Kendal, Westmorland and Furness

This is a full time temporary position on ongoing basis.

• ICT Engineer is to provide technical support services for all ICT end users within the Council via a range of technical and non-technical tools, techniques and maintenance
• Supporting the ICT Operations Manager with technical advice, service planning and other related issues
• Working within the Council ICT team to deliver the best experience for all ICT end-users

Responsibilities:

• Provide advanced ICT 2nd line support for Incidents and Requests for all Council and some external users
• Provide support and mentoring to ICT Technicians who provide 1st Line Support and triaging of calls
• Manage and organise the evaluation, installation and support of an extensive variety of ICT related products and equipment via either remote access tools or direct on site interaction
• Manage and organise Site Surveys, commissioning and decommissioning of Westmorland and Furness sites, Office Moves throughout the council in liaison with ICT Programme Management Office and Property Services
• Act as Technical Lead and/or primary on-site point of contact for a specified technology or group of technologies, liaising between end-users and other teams within ICT section and external third party suppliers regarding any concerns which occur during implementation of all ICT projects within set time scales as required
• Provides technical skills and expertise to help successfully deliver projects and service improvement initiatives within agreed milestones

Essential Criteria

• Qualifications: NVQ4, HND+, Gen deg, prof qualified (ex degree) or demonstrable relevant competence
• Knowledge: In depth theory and further job knowledge of fundamentals of computer technology, installation and configuration of PCs, laptops and related hardware, and basic networking
• Experience: Substantial period of working in a relevant role or environment

Use of Advanced Software tools for application support and development

Theoretical and practical knowledge of the effective application of ICT in organisations

• Expertise: Set up and support extensive computer services requiring understanding of applications, alternative packages, and interfaces with networks

Please apply to it or call Neven on 07936348296!