Support Administrator 
Location: Eastleigh (Hybrid / Flexible working available - 3 days in the office and 2 days working from home)
Salary: £26,835 per annum plus fantastic benefits
Contract: Permanent - Full Time- 37 hours per week Monday to Friday
 
About the Role
We''re looking for a proactive and customer-focused Administrator to join our clients Homeowner Services team in Eastleigh. In this pivotal role, you''ll be the first point of contact for customers and a key support for their Homeowner Services Officers—helping them to deliver a seamless, knowledgeable service every day.
 
You will manage and oversee homeowner consents and applications, guide customers through lease agreements, and co-ordinate statutory consultations for major works programmes. You''ll also collaborate with solicitors on landlord management packs and provide essential administrative support across the team.
This is an excellent opportunity for someone who thrives on variety, enjoys problem-solving, and can confidently communicate complex information to different audiences.
 
What You''ll Be Doing

• Preparing and issuing legal documentation.
• Managing and collating consultation responses, ensuring deadlines are met.
• Acting as the main point of contact for clients and internal and external third parties via email and on the telephone.
• Managing homeowner applications and agreements, offering clear guidance and support.
• Compiling and supplying landlord enquiry packs to solicitors for the sale of leasehold and freehold properties.
• Providing specialist support to the Homeowner Services Officers, including monitoring CRM work queues and shared email inboxes.
• Raising and tracking purchase orders and updating CRM systems with changes and documentation.

What We''re Looking For

• Good administration skills and experience is essential 
• Strong analytical skills with the ability to interpret statistics and cost calculations.
• Excellent communication skills, able to explain complex homeowner information to a variety of audiences.
• Highly organised, with the ability to work proactively and reactively to meet key deadlines.
• Strong administrative skills and keen attention to detail, including knowledge of GDPR and document retention.
• Previous experience in a legal team or liaising with a legal team could be ideal
• Confident using Microsoft Office and housing management systems.
• Influencing skills to work effectively with teams that have competing priorities.
• A positive, customer-focused attitude that reflects our values and behaviours.

How to Apply If you''re ready to take the next step in your career and make an impact, we''d love to hear from you. Please contact Fran Curtis on (phone number removed) / submit your cv asap