Complaints & Information Governance Officer

To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner’s Office enquiries, Freedom of Information and Data Protection Act enquiries, and Member’s Enquiries to the Directorate of Children’s Services.

To work as part of a team delivering high quality services across the remit of the service having lead responsibility for one or two of the following areas as designated by the Head of Service i.e.

Complaints

Freedom of Information;

Data Protection

Member’s Enquiries.

To develop and maintain good relations with service areas and partner agencies

To maintain a good working knowledge of the legislation, policies and protocols relevant to the work of the service e.g. Information governance and complaints procedures relevant to Children’s Services.

To provide an excellent and professional standard of service to all stakeholders, including provision of advice and guidance.

Must have experience dealing with complaints relating to Children's Services