Job Title: Senior Commercial Claims Handler Location: Stoke-on-TrentCareer Area: Commercial ClaimsSalary: £40k, dependent on experience An opportunity has arisen for an experienced cross-class Commercial Claims Handler to join a well-established insurance brokerage team in Stoke-on-Trent. The role is ideal for a claims professional who thrives in a fast-paced environment, is passionate about customer service, and enjoys delivering high-quality, empathetic support to clients during challenging situations. The vacancy has become available following retirement and internal promotion, reflecting a positive and supportive team culture. You will be joining an experienced, friendly team where claims service is considered the benchmark of client experience. What you''ll be doing Manage a caseload of cross-class commercial claims, ensuring clients receive a proactive, professional, and empathetic service throughout the claims lifecycleHandle claims across areas such as haulage, motor trade, liability, and property (experience in these areas is advantageous)Liaise with clients, insurers, loss adjusters, and solicitors to progress claims and challenge outcomes where necessary to achieve fair settlementsPrepare claims analysis reports and support client meetings, both virtually and face to faceAct as a technical referral point for colleagues and contribute to the training, mentoring, and development of less experienced team members What you''ll bring Proven experience in cross-class ..... full job details .....