Interested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services. Alexa Data Services'' mission is to provide high-quality labelled data for machine learning (ML) technologies.Key job responsibilitiesAs Team Manager, you will be responsible for :• Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality• Support hiring and training of new Associates• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities• Liaise with Program Management and other global operations team leads to manage risks and propose mitigation strategies• Track quality and utilization metrics• File and track tickets, following up on blocks to productivity• Provide regular, formal and informal feedback to direct reports• Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean• Communicate effectively in EnglishA day in the lifeWe are seeking an experienced team manager to join our operations in Cambridge to develop, manage, and support our Amazon Data Services team with Speech and language solutions.About the teamThe ADS team researches and delivers high-calibre ..... full job details .....